Our Staff

Cassandra Garza, HIS

Cassandra Garza, HIS

Hearing Instrument Specialist

Cassandra has been working in this field since 2014. She attended the University of Texas at San Antonio. Cassandra enjoys educating her patients about hearing loss and the importance of taking care of their ears. She knows too many people suffering from hearing loss, so it gives her great pleasure helping people hear as well as they should. “Here today… hear tomorrow!”

MaryLou Hernandez

MaryLou Hernandez

Audio Tech

Bio coming soon.

Shelly Parker, PSC

Shelly Parker, PSC

Patient Services Coordinator

For the last 17 years I worked at a physician hospital organization doing contracting and delegated credentialing for 3 hospitals and 350+ providers.

I have been a member of Bikers Against Child Abuse and one of the founders of the Hill Country Chapter for almost 13 years.
I am a director of the Hill Country Toy Run Association, which I have been part of for over 25 years.

I have the most amazing husband and we have 5 children, 2 of which we adopted and 6 awesome grandchildren.

My hobbies are cooking, cake decorating, Jeeping and my family.

woman with ipad background

Customer Reviews

We have nothing but positive things to say about the Boerne New Sound office. The staff has bent over backwards to help us with the hearing issues of our father and we appriciate their understanding and caring attitude. Bryan

Kathy Degner, on Google

If you need hearing aides this is the place you need to go. The products are very high tech and the customer care is hands down the best. She is very attentive and explained every step. You actually get a product that has a lifetime of care!


I am very please with New Sounds Hearing Boerne. I have had my hearing aids for 3 years. Very friendly place and I love the technique cleaning the wax out of my ears. I leave that place and my ears fill so good. I really like the new specialtyCassandra Garza...

Donna Parker, on Google

I booked an appointment with NewSound Hearing based on a recommendation from a friend who uses their product. I have long delayed addressing my hearing loss issues, but I finally decided it was time. Cassandra Garza, Hearing Specialist, was extremely knowledgeable, patient, and willing to spend all the time necessary...

Judy Edmondson, on Google

Excellent experience and service. I would recommend the Boerne Texas location to anyone wanting a 5 Star level of satisfaction. They truly care that I can have quality hearing.

Bryce Hansard, on Google

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