Our Staff

My career with NewSound Hearing began June 2012, as a part time job. I was to fill in for patient service coordinators who took summer vacations. I had been a stay-at-home mom with my four children, and the youngest was graduating from high school. After the first day on the job, I declared to Karen Nelson, director of admin operations, that I had found my calling. However, I wanted to be a provider And why not? It was my turn to pursue my dreams.

I spent the next few years working in various San Antonio area clinics, first as a patient services coordinator, then as a lab tech and then as a hearing instrument specialist-in-training. In October of 2014, I was assigned to the Fredericksburg, Texas clinic, where I have been the provider for three years. Fredericksburg and I have both seen tremendous growth since I first arrived — myself, personally and professionally. I love my job and am forever grateful to those who have mentored me along the way.

Mary Lou is from Boerne, Texas. In 2019, she started working for New Sound, she currently works as an Audio Technician. Mary Lou was drawn to the field because she likes to assist others. Mary Lou is pursuing education and additional training in the field of hearing. She works hard to develop new patient relationships and provide exceptional patient care.

In her free time, she likes to spend time with her family and pets.

My name is Dakota, and I’m an Audio Tech. My goal is to is to help people and provide them with exceptional care while making them comfortable and satisfied when they leave. I have been an Audio Engineer since 2017 and love every second. Music and sound is my passion! I’m happy to be working with such a great company who takes great care of everyone that walks in the door, here at NewSound Hearing.