What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

We have nothing but positive things to say about the Boerne New Sound office. The staff has bent over backwards to help us with the hearing issues of our father and we appriciate their understanding and caring attitude. Bryan

Kathy Degner, on Google

If you need hearing aides this is the place you need to go. The products are very high tech and the customer care is hands down the best. She is very attentive and explained every step. You actually get a product that has a lifetime of care!

SHELLY JENNINGS, on Google

I am very please with New Sounds Hearing Boerne. I have had my hearing aids for 3 years. Very friendly place and I love the technique cleaning the wax out of my ears. I leave that place and my ears fill so good. I really like the new specialtyCassandra Garza...

Donna Parker, on Google

I booked an appointment with NewSound Hearing based on a recommendation from a friend who uses their product. I have long delayed addressing my hearing loss issues, but I finally decided it was time. Cassandra Garza, Hearing Specialist, was extremely knowledgeable, patient, and willing to spend all the time necessary...

Judy Edmondson, on Google

Excellent experience and service. I would recommend the Boerne Texas location to anyone wanting a 5 Star level of satisfaction. They truly care that I can have quality hearing.

Bryce Hansard, on Google

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